ServiceNow Interview Questions - real time

Let's see some ServiceNow Scenario based Interview Questions & Answers here,

1.> How to fetch latest 10 incident records ?

var grIncident = new GlideRecord('incident'); 

gr.orderByDesc('sys_created_on'); 

gr.setLimit(10); 

gr.query(); 

while (gr.next()) {

 gs.print('check the :'+ grIncident.number);   }

2.>How can you populate caller_id in short Description on Problem form?

Write Onchange client script on Problem table on change of caller Id field 

var caller =g_form.getValue(‘caller_id’); 

g_form.setValue(‘short_description’, caller);

3.>How to send notification to the user who is member of assigned group?

You can write the below code in Advanced condition of Notification gs.getUser().isMemberOf(current.assignment_group);

4.> How can you populate the only users whose department is “Finance” in caller field on Incident form.

Use Simple Reference Qualifier & select “department is “Finance”. You can write the code in Script Include & call it in Advanced Reference Qualifier Syntax – JavaScript : new ScriptIncludeName.function_name();

5.>How to check if User has 'knowledge_owner' role & send notification only to those Users ?

var user =[ ]; 

var usrRole = new GlideRecord('sys_user_has_role'); 

usrRole.addQuery('role.name', 'knowledge_owner'); 

usrRole.query(); 

while(usrRole.next())  { 

user.push(usrRole.user.email.toString());     

}  recepient = user.join();

6.>How to extract a list of members from requested group ?

var groupM = [ ]; 

var grmember = new GlideRecord('sys_user_grmember'); 

grmember.addQuery('group', grpName); 

grmember.query(); 

while(grmember.next()){ 

groupM.push(grmember.user.toString());   }

7>You have hide the “state” field using client Script & written UI Policy to show the state field on Incident form. What will happen?

State field will be shown on Incident form In case of any conflict b/w UI Policy & Client Script, UI Policy will be applicable.

8.>How to convert Json object into String?

JSON.stringify(jsonObj);

9.>How to set Contact number of requested user(which is reference field & refer to sys_user table)?

var caller = g_form.getReference(‘requested_user', setContactNumber); 

function setContactNumber(caller) { 

g_form.setValue('u_contact_number', caller.phone);   }

10.>How to create new change request type in ServiceNow?

Using edit Interceptor

11.>How to enable or disable an application in ServiceNow?

Following steps will help you do the same: Navigate to “Application Menus” module Open the respective application. Set value for active as ‘true’ to enable it or set it to ‘false’ to disable it.

12.> How to trigger CAB approval for a change request without using Workflow?

Using Change Approval  Policy

13.>How to count the incident open for any specific caller ?

var gr= new GlideRecord('incident'); 

gr.addQuery('caller_id', ‘ABC_caller’); 

gr.addInfoMessage(gr.getRowCount()); 

gr.query(); 

while(gr.next()) { 

gs.addInfoMessage(gr.number);   }

14.>When logged in user changes the priority of an existing incident record then email notification should be sent to the caller ?

Event registry – Create Event Write Business Rule to trigger the event when priority changes (Using gs.eventQueue(‘event_name’, GlideRecord object, Parm1, Parm2); 

Configure Email notification

15.>How to create an incident though an email ?

Email Inbound action – 

current.caller_id = email.to; 

current.comments = "received from: " + email.origemail + "\n\n" + email.body_text; current.short_description = email.subject; 

current.description = email.body_text; current.insert();  

Refer whole set of ServiceNow Scenario based Interview Q& A on YouTube. video Link : ServiceNow Interview Q&A