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ServiceNow Background Script

What is Background Script in ServiceNow ?

Administrators can run any valid JavaScript that uses the Glide API. The system displays results, information, and error messages at the top of the screen & It can update the huge number of records at once. 

Scripts - Background was this magical place in the platform where you could run any server-side script. You can update ‘n’ number of records at once using background script & It is kind of testing ground for any server-side method you wanted to learn about or new script you would like to test because you don’t have to configure When to run logic around it like a Business Rule. Running a script in Scripts - Background was as easy as putting a script in the field and clicking the Run script button. 

NOTE: Scripts - Background should be used very carefully and only in non-production environments. Free-form JavaScript can negatively impact data and system performance.

Try using Setworkflow(false); & autoSysFields(false) whenever you are writing any background Scripts.

The place where you have to write background script in ServiceNow.

Examples of Background Script :

1.> Resolve the incident tickets which are In progress & opened before a week

var gr = new GlideRecord('incident');

gr.addEncodedQuery('state=2^opened_at<javascript:gs.beginningOfThisWeek()');

gr.query();

while(gr.next()) {

gr.state=6; //backend value of resolve state

gr.close_note='Solved Permanently'; //mandatory field while resolving incident

gr.close_code='succesfully completed';

gr.update(); }

gs.print('successful');

2.> Update the assignment group as “Application Development” of problem ticket whose state is assess 

3.> Close the problem tickets which are resolved 

4.> Insert user, problem, incident record

For your reference : Watch full video on YouTube Background Script video Link







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