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Basic Understanding of ServiceNow for Beginners


Before you start working on ServiceNow tool, you should be knowing the few thing which motivates you to learn ServiceNow. Here, is the key points of ServiceNow which is the most important to know. Let's start with it.

What is ServiceNow  ?

ServiceNow is a cloud based Platform which provides software as service(SaaS) for technical management support.

It's basically a ticketing tool used to manage IT Operations based on the ITIL framework maintaining best practices.

It enables enterprise organizations to improve operational efficiency by automating routine business process and provide best services to customers.

Why do we use ServiceNow ?

ServiceNow fuels strategic business growth across an organization. 

It offers automated, user-friendly solutions for areas such as Operations, Customer Service Management, Human Resources and Business Applications.

Manage IT Service & Assets Management. 

Platform to End User to submit request to particular activity or issues.

Built to manage everything as a service, it helps the modern enterprise operate faster and be more scalable. 

Products similar to ServiceNow -

Hp

BMC

Zendesk

ConnectWise

Why should we learn ServiceNow in today's time?

HotSkill

Easy to learn 

Demanding job in Market

What are all different Modules or Products of ServiceNow ?

ITSM (IT Service Management)

ITBM (IT Business Management)

ITOM (IT Operations Management)

HR (Human resources)

ITAM (IT Assets Management)

GRC (Governance Risk & Compliance)

Basic Module of ServiceNow - ITSM (IT Service Management)

Information Technology Service Management (ITSM) is a tool for optimally developing, delivering & managing IT Services.

ITSM is used to handle incidents, service requests, problems & changes.

IT is a collections of policies & processes for management & support of IT Services - throughout their entire lifecycle - ITSM helps to improve an enterprise efficiency and increase employee productivity. 

ITSM is a framework for using a process approach towards management. It focuses on customer needs and IT Services for customers rather than on IT Systems, And It stresses continual movement.

ServiceNow Product documentation : https://docs.servicenow.com/ 

you can go through the ServiceNow Product documentation and It explains each and every topic about ServiceNow. It is very useful who begins to work upon ServiceNow tool.


You can create your own Profile on ServiceNow Developer Personal Instance and you can try doing configuration on your personal PD.

Link :https://developer.servicenow.com/

You can refer the above link & create your profile and let's start doing your first configuration!


Refer the video on YouTube Link : Basic Understanding of ServiceNow


Comments

  1. Habeeb MalappuramJune 6, 2021 at 10:53 AM

    Very Good Article.. Thanks a lot for aploading,

    ReplyDelete
  2. Raushan KumarJune 18, 2021 at 6:06 AM

    Is servicenow a support job ?

    ReplyDelete
    Replies
    1. ServiceNow AddaJune 19, 2021 at 9:02 PM

      ServiceNow has development & Support Jobs both. your preferences to choose what you want. ServiceNow development jobs requires you to know javaScript, jellyScripting & angular js, html & CSS.

      Delete

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