Skip to main content

Basic Understanding of ServiceNow for Beginners


Before you start working on ServiceNow tool, you should be knowing the few thing which motivates you to learn ServiceNow. Here, is the key points of ServiceNow which is the most important to know. Let's start with it.

What is ServiceNow  ?

ServiceNow is a cloud based Platform which provides software as service(SaaS) for technical management support.

It's basically a ticketing tool used to manage IT Operations based on the ITIL framework maintaining best practices.

It enables enterprise organizations to improve operational efficiency by automating routine business process and provide best services to customers.

Why do we use ServiceNow ?

ServiceNow fuels strategic business growth across an organization. 

It offers automated, user-friendly solutions for areas such as Operations, Customer Service Management, Human Resources and Business Applications.

Manage IT Service & Assets Management. 

Platform to End User to submit request to particular activity or issues.

Built to manage everything as a service, it helps the modern enterprise operate faster and be more scalable. 

Products similar to ServiceNow -

Hp

BMC

Zendesk

ConnectWise

Why should we learn ServiceNow in today's time?

HotSkill

Easy to learn 

Demanding job in Market

What are all different Modules or Products of ServiceNow ?

ITSM (IT Service Management)

ITBM (IT Business Management)

ITOM (IT Operations Management)

HR (Human resources)

ITAM (IT Assets Management)

GRC (Governance Risk & Compliance)

Basic Module of ServiceNow - ITSM (IT Service Management)

Information Technology Service Management (ITSM) is a tool for optimally developing, delivering & managing IT Services.

ITSM is used to handle incidents, service requests, problems & changes.

IT is a collections of policies & processes for management & support of IT Services - throughout their entire lifecycle - ITSM helps to improve an enterprise efficiency and increase employee productivity. 

ITSM is a framework for using a process approach towards management. It focuses on customer needs and IT Services for customers rather than on IT Systems, And It stresses continual movement.

ServiceNow Product documentation : https://docs.servicenow.com/ 

you can go through the ServiceNow Product documentation and It explains each and every topic about ServiceNow. It is very useful who begins to work upon ServiceNow tool.


You can create your own Profile on ServiceNow Developer Personal Instance and you can try doing configuration on your personal PD.

Link :https://developer.servicenow.com/

You can refer the above link & create your profile and let's start doing your first configuration!


Refer the video on YouTube Link : Basic Understanding of ServiceNow


Comments

  1. Habeeb MalappuramJune 6, 2021 at 10:53 AM

    Very Good Article.. Thanks a lot for aploading,

    ReplyDelete
  2. Raushan KumarJune 18, 2021 at 6:06 AM

    Is servicenow a support job ?

    ReplyDelete
    Replies
    1. ServiceNow AddaJune 19, 2021 at 9:02 PM

      ServiceNow has development & Support Jobs both. your preferences to choose what you want. ServiceNow development jobs requires you to know javaScript, jellyScripting & angular js, html & CSS.

      Delete

Post a Comment

Popular posts from this blog

Access Control List (ACL) in ServiceNow

First, Let's understand what is Access Control List (ACL) in ServiceNow? Access Control Lists are the process by which ServiceNow provides granular security for its data and can be applied to individual records, as well as fields within those records. Rules for access control lists (ACLs) restrict access to data by requiring users to pass a set of requirements before they can interact with it.  All access control list rules specify:  1.> The object and operation being secured  2.>The permissions required to access the object There are some important ACL record operation types  - create : Enables users to insert new records (rows) into a table. read : Enables users to display records from a table. write : Enables users to update records in a table. delete : Enables users to remove records from a table or drop a table. edit_task_relations : Enables users to extend the Task [task] table. edit_ci_relations : Enables users to extend the Configura...
1 comment
Read more

Difference b/w After & Async Business Rule in ServiceNow

Let's try to understand difference b/w  After & Async Business Rule & some examples on Real time scenario of After Business Rule & Async Business Rule : 1.> After BR executes synchronously (It will wait for a result, once result is ready & get displayed then user will get control to do anything, user has to wait) but Async BR executes asynchronously (user will get control immediately, it will not halt the user and result will get displayed when its ready or get response from system, it will be executing in the background as per system scheduler). 2.>After BR is used to update information on related objects that need to be displayed immediately such as GlideRecord queries etc. whereas Async BR is used to update the information on related objects that do not need to be displayed immediately such as calculating metrics & SLA etc. 3.>We can use current & previous objects but We can’t use previous object in Async rule & current ob...
Post a Comment
Read more

ServiceNow Reference Qualifier with real time scenario

Let's understand about ServiceNow Reference Qualifier which is quite important topic and  an be used to filter the data on reference field.  What is Reference Qualifier ? Use reference qualifiers to create filters that restrict the data that is returned for a reference field. What are types of Reference Qualifier ? 1.> Simple 2.> Dynamic 3.> Advanced 1.> What is Simple Reference qualifier ? Simple reference qualifiers use AND/OR statements (conditions) to create simple filters.  Ex - Use simple reference qualifiers when filtering on conditions such as whether a company is active, a user has a specific role, and/or a caller is in a specific time zone. 2.> What is Dynamic Reference Qualifier ? Dynamic reference qualifiers enable you to use a dynamic filter option to run a query against a reference field to filter the returned data set.  Ex- you can add dynamic filter created. In dynamic filter, you can call script include as per your requirement. Let's i...
Post a Comment
Read more